At Serene Vibes, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

 

1. Eligibility for Refunds:

   - You may request a refund within 30 days of receiving your order.

   - Items must be unused, unopened, and in their original packaging to qualify for a refund.

 

2. Non-Refundable Items:

   - Personalized or custom-made products.

   - Gift cards and sale items.

 

3. How to Request a Refund:

   - To initiate a refund, please contact our customer service team at [your email address] or [your phone number].

   - Include your order number and the reason for the return.

 

4. Return Shipping:

   - Customers are responsible for return shipping costs unless the item is defective or incorrect.

   - We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

 

5. Refund Processing:

   - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   - If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

 

6. Exchanges:

   - If you receive a defective or damaged item, please contact us for a replacement.

 

Thank you for choosing Serene Vibes! We appreciate your support and look forward to serving you again.